Specialized Corporate Travel Counselor
Company Name:
American Express
## Description
About American Express Global Business Travel
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable customers to optimize the return on their travel and meetings investments. Learn more .
American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in 139 countries worldwide.
Choose a career at American Express and you choose a company with a 150-year history of integrity and a demonstrated commitment to the future of its employees. Known around the world as one of the most successful financial services businesses, a leading consumer brand, a gold standard in customer satisfaction, and one of the best places to work - American Express is interested in getting to know you.
The Specialized Corporate Travel Counselor will provide VIP Concierge Service to the top executives on an elite account in accordance with company travel guidelines as well as American Express policy and procedures. This person will handle all domestic and international travel related requests in making, faring, and delivering air, hotel, corporate suites, car, limo, and train reservations. He or She will counsel clients on efficient routes, lowest available fares, exchange rates, travel products/services. Therefore, an understanding in the areas of destination geography, including expedient, cost effective and preferred travel routes is a must. This person will act as customer liaison between corporation and contracted/preferred vendors/suppliers and ensures accuracy of reservation by recapping all components 24 hours prior to departure. All servicing will be timely and accurate including special requests, concerns, accounting follow-ups. This person will ensure optimal customer service through effective use of Sabre GDS and programs while maintaining positive telephone and face to face service techniques. Additional responsibilities include but are not limited to: customer service follow-up, visa/passport processing, ARC processing/reporting (voids, refunds, and exchanges), and special projects.
## Qualifications
The Ideal Candidate will possess the following:
3+years of corporate travel experience is required; current corporate travel experience is highly preferred.
Strong Sabre knowledge/proficiency is required.
Domestic and International reservations experience is highly preferred.
Knowledge with American Express procedures and policies is an asset.
Flexibility in shift based on business needs, including supporting project work and vacation/sick time.
Able to work in a fast paced environment, multi-task several duties.
Independent decision making capabilities combined with strong and creative problem solving skills.
Demonstrates strong organizations skills and capacity to prioritize tasks and research and resolve customer service issues.
Automated and manual ticketing with proficiency in ticket exchanges are assets.
PC and office equipment troubleshooting skills including Microsoft Office applications (Word and Excel) are desired.
Ability to research on the internet and use web based tools.
Effectively communicate with customers and clients via demonstrated oral and written skills; proficiency in e-mail applications.
Axcess@Home Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP's are permitted)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law.
Click here to view the EEO is the Law poster. If the link does not work, please copy and paste the following URL in a new browser window: .
Job: Travel
Primary Location: United States
Other Locations: US-New York-New York
Schedule: Full-time
Job Posting: Jun 3, 2014, 4:11:05 PM
Req ID: 14007716Estimated Salary: $20 to $28 per hour based on qualifications.
American Express
## Description
About American Express Global Business Travel
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable customers to optimize the return on their travel and meetings investments. Learn more .
American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in 139 countries worldwide.
Choose a career at American Express and you choose a company with a 150-year history of integrity and a demonstrated commitment to the future of its employees. Known around the world as one of the most successful financial services businesses, a leading consumer brand, a gold standard in customer satisfaction, and one of the best places to work - American Express is interested in getting to know you.
The Specialized Corporate Travel Counselor will provide VIP Concierge Service to the top executives on an elite account in accordance with company travel guidelines as well as American Express policy and procedures. This person will handle all domestic and international travel related requests in making, faring, and delivering air, hotel, corporate suites, car, limo, and train reservations. He or She will counsel clients on efficient routes, lowest available fares, exchange rates, travel products/services. Therefore, an understanding in the areas of destination geography, including expedient, cost effective and preferred travel routes is a must. This person will act as customer liaison between corporation and contracted/preferred vendors/suppliers and ensures accuracy of reservation by recapping all components 24 hours prior to departure. All servicing will be timely and accurate including special requests, concerns, accounting follow-ups. This person will ensure optimal customer service through effective use of Sabre GDS and programs while maintaining positive telephone and face to face service techniques. Additional responsibilities include but are not limited to: customer service follow-up, visa/passport processing, ARC processing/reporting (voids, refunds, and exchanges), and special projects.
## Qualifications
The Ideal Candidate will possess the following:
3+years of corporate travel experience is required; current corporate travel experience is highly preferred.
Strong Sabre knowledge/proficiency is required.
Domestic and International reservations experience is highly preferred.
Knowledge with American Express procedures and policies is an asset.
Flexibility in shift based on business needs, including supporting project work and vacation/sick time.
Able to work in a fast paced environment, multi-task several duties.
Independent decision making capabilities combined with strong and creative problem solving skills.
Demonstrates strong organizations skills and capacity to prioritize tasks and research and resolve customer service issues.
Automated and manual ticketing with proficiency in ticket exchanges are assets.
PC and office equipment troubleshooting skills including Microsoft Office applications (Word and Excel) are desired.
Ability to research on the internet and use web based tools.
Effectively communicate with customers and clients via demonstrated oral and written skills; proficiency in e-mail applications.
Axcess@Home Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP's are permitted)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law.
Click here to view the EEO is the Law poster. If the link does not work, please copy and paste the following URL in a new browser window: .
Job: Travel
Primary Location: United States
Other Locations: US-New York-New York
Schedule: Full-time
Job Posting: Jun 3, 2014, 4:11:05 PM
Req ID: 14007716Estimated Salary: $20 to $28 per hour based on qualifications.
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