Specialized Corporate Travel Counselor (Virtual)
Company Name:
American Express
## Description
Choose a career at American Express and you choose a company with a 150-year history of integrity and a demonstrated commitment to the future of its employees. Known around the world as one of the most successful financial services businesses, a leading consumer brand, a gold standard in customer satisfaction, and one of the best places to work - American Express is interested in getting to know you.
Responsibilities include:
Arranging routine and complex domestic and international business travel for air, car, hotel, limo and rail.
Providing consultative multi-country routings for best fares and preferred carrier usage.
Will utilize Apollo GDS and other American Express tools, such as STAR.
Uses positive telephone service techniques; act on special customer requests and maintain excellent client relations.
Researches and resolves client inquiries.
Responsible for ensuring bookings are made within Client/Account guidelines.
## Qualifications
The Ideal Candidate will possess the following:
3+years of corporate travel experience; current corporate travel experience is preferred.
Strong GDS knowledge is required; Apollo GDS experience is a plus.
Knowledgeable in domestic and international travel routing.
Understand fare calculations, exchanges/refunds and understand fare rules.
Ability to work independently in a virtual environment.
Individual should have excellent customer service skills, excellent written and verbal communication skills
Must be a team player, problem solver and the ability to work in a fast paced growth mindset environment and be a good multi-tasker
Must be flexible in shift; hours of operations are M-F 7a-7p CT.
Axcess@Home Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the EEO is the Law poster.
Job: Travel
Primary Location: United States
Schedule: Full-time
Job Posting: Jun 5, 2014, 4:19:00 PM
Req ID: 14003867Estimated Salary: $20 to $28 per hour based on qualifications.
American Express
## Description
Choose a career at American Express and you choose a company with a 150-year history of integrity and a demonstrated commitment to the future of its employees. Known around the world as one of the most successful financial services businesses, a leading consumer brand, a gold standard in customer satisfaction, and one of the best places to work - American Express is interested in getting to know you.
Responsibilities include:
Arranging routine and complex domestic and international business travel for air, car, hotel, limo and rail.
Providing consultative multi-country routings for best fares and preferred carrier usage.
Will utilize Apollo GDS and other American Express tools, such as STAR.
Uses positive telephone service techniques; act on special customer requests and maintain excellent client relations.
Researches and resolves client inquiries.
Responsible for ensuring bookings are made within Client/Account guidelines.
## Qualifications
The Ideal Candidate will possess the following:
3+years of corporate travel experience; current corporate travel experience is preferred.
Strong GDS knowledge is required; Apollo GDS experience is a plus.
Knowledgeable in domestic and international travel routing.
Understand fare calculations, exchanges/refunds and understand fare rules.
Ability to work independently in a virtual environment.
Individual should have excellent customer service skills, excellent written and verbal communication skills
Must be a team player, problem solver and the ability to work in a fast paced growth mindset environment and be a good multi-tasker
Must be flexible in shift; hours of operations are M-F 7a-7p CT.
Axcess@Home Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the EEO is the Law poster.
Job: Travel
Primary Location: United States
Schedule: Full-time
Job Posting: Jun 5, 2014, 4:19:00 PM
Req ID: 14003867Estimated Salary: $20 to $28 per hour based on qualifications.
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